faq's

Lots of our items are designed by myself and therefore sayings can have wording changed or personalisation added. Please message me for further details.

Our products are individually made to order and this takes usually around 3-5 days (excluding busy holiday periods).

The postage time is then added on to that and should be posted to you between 1-2 days.

We welcome bespoke orders!!! I personally LOVE a challenge and am happy to design away any ideas that you may have. If you have any visual ideas then do please message me these for inspiration...

A full refund or replacement will be granted only if an item is more than 10 working days late (UK) as we personalise each item and cannot be held responsible for delays caused by the courier. Postage times during Christmas and Courier Strikes may take considerably longer. Please keep this in mind before purchasing.

All our signs are suitable to go outdoors. We use exterior stains to colour our wood, our designs are heat pressed on and varnishes are applied to overall protect the signs.

With outdoor signs, after the winter period it is recommended to wipe over your sign with a cloth to remove any film caused from the colder conditions.

If you are local to Ely, Cambs or any of our events we are attending then you are more than welcome to collect your order from us. Please message me direct to organise any collections and give 1 weeks notice if you wish to do this... Thank you.

All orders come with a tracking number. We use tracked Royal Mail 48 services and therefore your item will be tracked from our door to yours. If you purchased using guest checkout, you'll receive a confirmation email once your order has dispatched.

All our wood products are sourced from local business' and we use as much sustainable and recycled woods, rope, hessian and packaging as possible.

If you have any further questions then please do not hesitate to contact myself... Best way to do this is to email via our 'Contacts page' where we will respond to you as soon as possible... (Once I am out of the sanding and varnishing workshop and able to get to my laptop!!!)